It’s an acronym that stands for Voice over Internet Protocol, which is the way the voice gets transmitted. VoIP is a telephone service that utilizes your internet connection to create and make calls. It also provides more communication options and functionalities for your organization to utilize. VoIP works by replacing your conventional telephone system with a computer and a connection to the web.
A VoIP Phone Service generally offers three functions:
video conferencing, automated attendant, and RingCentral. The RingCentral program offers the most out of any VoIP service. With RingCentral, your customers can call and receive appointments, messages, faxes, and web conferences. It even provides the ability for customers to sign up for online events such as webinars or live web conferences from anywhere in the world.
Video conferencing using a VoIP phone service provides excellent business communication solutions for small to medium-sized companies. It works by allowing two or more locations to share the same video conference at the same time. You can call employees and partners in one location and have them view the conference in the location where they are currently located. This makes it extremely easy for you to get your employees together where they are.
One of the most important advantages of utilizing a VoIP system is the fact that your entire office communications process becomes virtually seamless. Your voice goes out, but your message still gets delivered. VoIP integrates with other services including e-mail, instant messaging (IM), and file and printer sharing so that employees can work from any internet protocol (IP) computer. The cost of implementing a VoIP Phone System is significantly less than installing an equivalent PBX system. This cost savings will make your long distance or international call costs go down substantially.
For international callers, SIP trunks provide the capability of sending voice mail in real-time. SIP is the standard used to create voice mail over the internet. Your VoIP Phone Service provider provides gateway functionality which allows voice mail to bypass ISP filters and go directly to the recipient’s email account. Your SIP trunking provider also provides connection to the SIP trunk which transfers voice calls to the proper destination. Most providers also provide connection to voice mail processing software which allows you to capture, store, and print your messages.
VoIP providers allow unlimited bandwidth consumption.
Business VoIP is used by corporations and even small independent businesses. It has become a very popular method of communication for these organizations. These organizations use their VoIP Phone Service provider to connect with their internal networks as well as connect to other networked devices. They set up an extension of their corporate network and place their VoIP Phone Service at their branches. Providers also allow their clients to connect their VoIP Phone Service at a branch location.
In addition, many small businesses have discovered the benefits of VoIP by providing voicemail to their customers. Most traditional systems do not have this feature available to their customers. VoIP allows your clients’ voice to be stored on a central server rather than in the PBX equipment. Providers will provide a password protected storage area for voicemail along with a number of different options that allow clients to specify how often they would like to receive a new message. Some providers allow you to configure voicemail so that your employees are automatically notified when a new message is received while others do not.
- Lastly, most providers provide their clients with a control panel that will allow them to easily monitor all aspects of their VoIP system.
- Many providers offer advanced tools such as automated call center management that allows the customer to centrally manage the functions of their call center including call length, call rejection, and even caller ID.
- The customer can usually even assign different extensions to different departments as well as create multiple extension groups that are specified for particular call center functions such as answering calls made to toll-free numbers or conference calls.
- By providing their clients with all these features at no extra charge, many business owners and smaller businesses who were not previously interested in this technology are now choosing to implement a VoIP Phone System.